Sources of information to change home Internet provider or plan in New Zealand
By age group, 2018, % of people who access the Internet at home
| Response | Category | % of people who access the Internet at home |
|---|---|---|
| Individual provider websites on the internet | 18-29 | 64% |
| Individual provider websites on the internet | 30-49 | 76% |
| Individual provider websites on the internet | 50-59 | 57% |
| Individual provider websites on the internet | 60 or over | 46% |
| Industry magazines | 18-29 | 2% |
| Industry magazines | 30-49 | 2% |
| Industry magazines | 50-59 | 2% |
| Industry magazines | 60 or over | 3% |
| Newspaper or other print | 18-29 | 0% |
| Newspaper or other print | 30-49 | 3% |
| Newspaper or other print | 50-59 | 3% |
| Newspaper or other print | 60 or over | 4% |
| Other | 18-29 | 2% |
| Other | 30-49 | 1% |
| Other | 50-59 | 3% |
| Other | 60 or over | 4% |
| Provider reviews and/or service ratings on the internet | 18-29 | 45% |
| Provider reviews and/or service ratings on the internet | 30-49 | 49% |
| Provider reviews and/or service ratings on the internet | 50-59 | 54% |
| Provider reviews and/or service ratings on the internet | 60 or over | 41% |
| Talk to family and friends | 18-29 | 43% |
| Talk to family and friends | 30-49 | 43% |
| Talk to family and friends | 50-59 | 53% |
| Talk to family and friends | 60 or over | 57% |
Notes
Respondents who use Internet at home (and don't manage or own a business) were asked the following question:
-If you wanted to change your internet provider and/or plan at home, where would you go for information?
Data calculation/treatment
Results for the business segment are representative of all New Zealand businesses by business size, region and industry. Results are also weighted to a
40%-60% split for businesses with a domain name vs businesses without.
Consumer results (ie for people who don't manage or own a business) are representative of all adults in New Zealand by age, gender, and region.
Where results are for all people (both business and consumers) the numbers are unweighted.
For more information
Limitations of the data
Where results are for all people (both business and consumers) the numbers are unweighted. Because many respondents belong to the business segment, the results are skewed towards this group and are unlikely to represent the true New Zealand average.
Data provided by
Dataset name
New Zealand’s Internet Insights 2018
How to find the data
Internet NZ sent the aggregated data directly to Figure.NZ for the purpose of publication.
Import & extraction details
File as imported: New Zealand’s Internet Insights 2018
From the dataset New Zealand’s Internet Insights 2018, this data was extracted:
- Sheet: Q65
- Range:
C12:Z19 - Provided: 184 data points
This data forms the table Internet - Sources of information on change of Internet provider or plan at home 2018.
Dataset originally released on:
January 2019
About this dataset
Historically InternetNZ and NZRS have undertaken three regular research surveys, two of these with Colmar Brunton – the NZRS Business and the NZRS Consumer surveys conducted biennially, and the annual InternetNZ Perceptions of the Internet survey carried out in 2017 with UMR. In 2018 Colmar Brunton consolidated these surveys into one and this dataset presents the findings from this first all-inclusive research project.
Purpose of collection
- Understand public perceptions of the Internet and perceptions of the market
- Understand how New Zealanders think about, and use the Internet, and identify any concerns
- Understand the domain name lifecycle and the specific market variables influencing .nz growth for both businesses and consumers
- Maintain consistency with previous years to ensure continuity of benchmarks and reporting
- Ensure InternetNZ has a programme of work and a marketing strategy that reflects New Zealanders' perceptions and concerns.
Method of collection/Data provider
This was a survey a total of 1,859 people online - 858 consumers, 857 businesses, and 144 consumers who also manage or own a business in New Zealand of 18 years of age and over.
Fieldwork was conducted from 2th to 29th of October 2018.
The maximum margin of error on the total group n=1,859 is +2.3%; on all consumers n=1,002 is +3.1%; on all businesses n=1,001 is +3.1% at the 95% confidence interval.